1. Operator Identification
• Business Name: Viera Šágová
• Registered Office: Námestie L. Novomestského 1, 04001 Košice, Slovakia
• Contact Address: Zvonárska 23, 04001 Košice, Slovakia
• Company ID (IČO): 46396004
• Tax ID (DIČ): 1084298996
• E-mail: contact@vierasagova.com
• Website: vierasagova.com
• Bank – account number: M BANK – SK 15 8360 5207 0042 0929 6859, BIC: BREXSKBXXXX
2. Purchasing and Payment Methods
Orders can be placed via the following methods:
• E-shop: Using the automated shopping cart.
• E-mail: Orders sent to contact@vierasagova.com, with confirmation and invoicing handled individually.
Payment Methods:
• Credit/Debit Card: Via the payment gateway integrated into the e-shop.
• Bank Transfer: Based on the issued invoice (order).
• Cash on Delivery: Payment upon receipt of goods from the courier/postal service.
3. Shipping and Delivery
Shipping costs are calculated based on the price lists of carriers (Slovenská pošta, Packeta, FedEx, DHL, UPS), including packaging and customs duty expenses.
• Delivery Methods: Postal service, Courier, Packeta.
• Price: Shipping costs are displayed in the shopping cart before completing the order.
• Delivery Time: 3–7 business days from the receipt of payment into our account.
4. Withdrawal from the Contract and Returns
• Withdrawal (before dispatch): Customers have the right to cancel an order within 24 hours of submission without stating a reason by sending an e-mail.
• Returns (after receipt): Customers have the right to return goods within 30 days of receipt. The goods must be undamaged and in their original packaging. The costs of return shipping are to be borne by the customer.
5. Complaints and Claims
• If the artwork arrives damaged, the customer is obliged to contact the seller via e-mail immediately (preferably within 24 hours of receipt) and provide photographs of the damage.
• Complaints are processed in accordance with the applicable laws of the Slovak Republic.
Rights from Liability for Defects (Legal Guarantee) and Product Specifics
1. Legal Guarantee
1. All goods sold are covered by a statutory legal guarantee (liability for defects) of 24 months, unless stated otherwise for a specific case. The warranty period begins on the day the goods are received by the buyer.
2. The seller is liable for defects present at the time of delivery, as well as for defects that manifest during the warranty period.
3. In the event of a justified defect, the buyer – consumer has the right to free removal of the defect (repair), replacement of the goods, a reasonable discount on the purchase price, or withdrawal from the contract in accordance with generally binding legal regulations.
2. Specifics of Handmade Production and Artworks
The buyer acknowledges and agrees that the offered goods have the character of works of art and handmade products, which involves the following specifics:
• Painted Artworks / Paintings:
• These are original works. Minor deviations in paint texture, brushstrokes, or final details compared to photographs on the e-shop are a natural sign of original handmade work and the uniqueness of each painting.
• Paintings must be protected from direct sunlight, excessive humidity, and sharp temperature fluctuations, which could damage the canvas or colors.
• Earrings and Jewelry:
• Natural oxidation (darkening) of metal parts (silver, brass) due to wear, air, or sweat is not a product defect, but a natural property of the metal.
• Any minor deviations in shape, component placement, or color of minerals/materials are a result of handmade production.
• Bags and Textile Accessories:
• Natural wear and tear of the material (e.g., gradual fading of colors, minor pilling of the fabric) caused by normal use and washing is not considered a defect.
• Postcards and Paper Products:
• Paper and cardboard are sensitive materials. Mechanical damage (bending, tearing, exposure to moisture) caused by improper handling is not subject to a claim.
3. Exclusion of Liability for Defects
The warranty and liability for defects do not apply to damage and changes caused by:
• normal wear and tear corresponding to the duration or manner of use of the goods,
• mechanical damage caused by the buyer (drops, scratches, tearing, breaking),
• improper handling, maintenance, cleaning, or storage contrary to the seller’s recommendations,
• exposure of the goods to inappropriate conditions (moisture, extreme heat, chemicals).
6. Privacy Policy (GDPR)
As the operator, we process personal data for the purpose of fulfilling the purchase contract (order processing, invoicing, and shipping).
• Data Processed: Name, surname, e-mail address, phone number, and billing/shipping address.
• Retention Period: For the duration required by law (10 years for accounting documents).
• Customer Rights: Right to access data, right to rectification, and right to erasure (“the right to be forgotten”).
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